Legal

Refund Policy

This policy explains when a payment may be refunded and how refund requests are reviewed for AIGatewayX subscriptions.

Last updated: September 16, 2026

1. Scope

This Refund Policy applies to paid AIGatewayX subscriptions and paid plan changes processed through the customer console or an approved checkout flow.

2. Full refund eligibility

A full refund for the current payment is available only when the request is within 24 hours of that payment and current-cycle usage is strictly below 10% of the plan monthly request limit.
Usage equal to 10% or above is not eligible under this current-payment rule. For example, the threshold is below 25,000 Starter requests, below 100,000 Pro requests, and below 300,000 Business requests.
A future-start payment that has not become active may be refunded or canceled separately; the current active paid cycle continues where applicable.

3. Used billing periods

A current-payment full refund requires both conditions: within 24 hours of payment and usage strictly below 10% of the plan monthly request limit. Exactly 10% is not eligible. Except where a refund is required by applicable law, used or otherwise ineligible payments are not refundable under this rule.

4. Downgrade-related refunds

A standard paid downgrade takes effect at the next billing cycle and does not create a refund for the current active period. A qualifying current-payment refund follows the separate 24-hour and below-10% rule.

5. How to request a refund

Use the Refund Requests menu in the customer console where available.
Include the account email, payment date, transaction or invoice reference if available, and the reason for the request.
If console access is unavailable, contact AIGatewayX through the official support email. Customers may also use Paddle buyer/order support where applicable.

6. Review and processing

Refund requests are reviewed against payment records, usage status, subscription status, and applicable policy. Approved refunds are processed through Paddle or the applicable payment provider, and the time for funds to appear may depend on the payment method and financial institution.

7. Non-refundable cases

A current payment is not eligible when the request is outside 24 hours or usage is 10% or higher; exactly 10% is ineligible.
Nothing in this policy limits refund rights that may be required by applicable law.
Third-party fees, taxes, currency conversion, or bank charges may be handled according to Paddle, payment-method, or legal requirements.

8. Service access after refund

After a qualifying current-payment refund is processed, paid access ends according to the implemented refund completion behavior and Free applies immediately. A future-start unused payment does not terminate the current active paid cycle.

9. Contact

For refund questions, please contact contact@aigatewayx.com.