Payment & Subscription Policy

This policy explains how paid subscriptions, billing cycles, plan changes, cancellation, taxes, invoices, and payment issues work for AIGatewayX.

Last updated: September 16, 2026

1. Paddle as billing provider and merchant of record

Paid subscriptions are processed through Paddle. For paid transactions, Paddle may act as the reseller/merchant of record and may handle checkout, payment processing, taxes, invoices, receipts, and related billing records. AIGatewayX provides and supports the licensed service.

2. Plans and subscriptions

AIGatewayX offers FREE, STARTER, PRO, BUSINESS, and custom Enterprise plans. Paid plans are subscription-based unless a separate written agreement states otherwise. Enterprise is not standard self-service checkout.

3. Checkout and renewal

• Customers can review plan details, recurring subscription terms, and applicable policy links before continuing to checkout.
• The initial successful paid subscription establishes the billing anchor. Monthly renewals follow that anchor; arbitrary billing-date changes are unsupported.
• The next billing date, payment status, and payment history may be reviewed in the customer console where available.

4. Plan upgrades

A paid upgrade takes effect immediately with a prorated charge for the remaining current cycle. The billing anchor does not change.

5. Plan downgrades

A paid downgrade is scheduled for the next billing cycle. The current paid plan remains active until cycle end and the billing anchor does not change.

6. Cancellation

Cancellation normally stops future renewal while the current paid plan remains active through the cycle end. A qualifying current-payment full refund can end paid access immediately after the refund is processed and move the account to Free.

7. Taxes, invoices, and receipts

Taxes, invoices, receipts, and billing documents may be calculated or issued by Paddle according to the customer location, transaction details, and applicable law.

8. Failed or disputed payments

AIGatewayX does not run a local payment retry loop. Paid entitlement follows implemented failure handling and may return to Free. Paddle may perform external recovery according to its settings where applicable; no retry schedule is promised.

9. Refunds

Refund eligibility and refund request handling are explained in the Refund Policy. Refund Policy

10. Contact

For billing or subscription questions, please contact contact@aigatewayx.com.